trainchirp (together “we”, “our”, or “us”) respects your concerns about privacy and values the trust and confidence you place in us. This Privacy Policy (referred to as the “Policy”) applies to personal data we process about consumers and job applicants, including in connection with our websites and mobile applications (collectively, “Online Services”) and the various ways in which you communicate with us.
If you plan to enroll as a member in the trainchirp Guest Rewards program, please read this Policy and also carefully read Section 9 of this Policy, which provides additional information related to the personal data that you provide to us to become a member in the trainchirp Guest Rewards program.
This Policy describes:
We may update this Policy from time to time in order to reflect certain changes in our practices or legal requirements. We will indicate at the top of the Policy when it was most recently updated. You should periodically check this Policy for updates. In case of substantial changes to this Policy, we will inform you by posting a notice on our website or as otherwise required by applicable law.
ABC Location, USA is responsible for processing your personal data. You can find our contact information in Section 7 below.
The types of personal data we obtain include:
While the personal data you choose to provide is voluntary, providing certain personal data may be necessary to offer you the relevant product or service. If you choose not to provide certain information, this may affect our ability to provide you with certain products or services.
When you use our Online Services or open our emails, we may obtain certain information by automated means, such as cookies, web server logs, web beacons (including pixels and tags), and other technologies. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track, understand and analyze how you use and interact with our Online Services; (3) personalize your experience with our Online Services, including providing you advertising and content based on your interests and location; (4) measure the usability of our Online Services and the effectiveness of our communications; and (5) otherwise protect, manage and enhance our products and services, and help ensure they are working properly.
We may use these automated technologies to collect information about your equipment, browsing actions, usage patterns and location such as:
Our mobile app may access your calendar, contacts and call information on your device with your permission. This access is to allow you to interact with your information from within the trainchirp application. In addition, when you use our mobile apps, we also may receive with your permission your device’s geolocation or other information related to your precise location through GPS, Bluetooth, WiFi signals and other technologies. Your mobile device settings may allow you to manage how your device or browser shares certain device data with our app, including geolocation data.
We use the personal data we obtain for the following purposes:
We also may use personal data in other ways which we identify at the time of collection. If you purchase tickets for more than one person, you represent that you have obtained their personal data lawfully and have authorization under applicable law to share that personal data with trainchirp so that we may issue a ticket in each passenger's correct name.
You may see our ads on other websites or apps because we use third-party ad services to provide you with advertising about products and services that may be tailored to your interests. Through these ad services, we can target our messaging to users considering demographic data, users’ inferred interests and browsing context. These services track your online activities over time and across third-party websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons, pixels and other similar technologies. These ad services may collect data about your visits to websites and apps, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Online Services and on third-party websites and apps that participate in these ad services. The ad services use this information to show you ads that may be tailored to your individual interests. These services also help us track the effectiveness of our marketing efforts.
To learn how to opt out of interest-based advertising in the U.S., please visit www.aboutads.info/choices or www.networkadvertising.org/choices. In the EU, please visit www.youronlinechoices.eu/. In addition, your Facebook account settings may allow you to adjust the ads you see while on Facebook and the information Facebook can use to show you ads on Facebook.
We may share personal information, as described below.
We share your personal data with certain service providers who perform certain tasks for trainchirp. These tasks include storing and managing personal data and providing advice about and support for our products and services. Some of the services we use include:
In addition, we may share your personal data with advertisers or other business partners with whom we have relationships to provide you with information about various products and services that we believe would be of interest to you. Further, we may share personal data with social media companies to help us with our online marketing and advertising activities and with third-party analytics services to help us understand and improve the usage of our Online Services and the effectiveness of our marketing efforts.
We also may share your personal information with our business partners. For example:
We also may disclose personal data (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) with the federal government as legally permitted for transportation security purposes; (4) to establish, exercise or defend our legal rights; (5) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (6) in connection with an investigation of suspected or actual illegal activity; where you apply for a job, we may share your personal data with your references who you have provided to us in connection with your application; or (7) otherwise with your consent or as directed by you or your representative.
We reserve the right to transfer any personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
When you join the trainchirp Guest Rewards program, we will share your personal data with participating business partners of the trainchirp Guest Rewards program data for the purpose of providing you with information and promotions. Please refer to Section 9 of this Policy to learn about how we process your personal data in connection with the trainchirp Guest Rewards program.
trainchirp provides reservation and ticketing services for other carriers and travel-related service providers. When you use our Online Services for reservation and/or ticketing for the products or services of another carrier or travel-related service provider, we will share your personal data with that carrier or service provider, who will process your personal data pursuant to its privacy policies and practices. For information about the privacy policies and practices of another carrier or service provider, please contact that carrier or service provider directly.
We maintain administrative, technical and physical safeguards designed to protect the personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use, as required by applicable law.
You may choose to stop receiving our email offers by following the unsubscribe instructions in these emails or contacting us as described in Section 11 of this Policy. If you are an trainchirp Guest Rewards member, you also may stop receiving such email offers by accessing and updating your trainchirp Guest Rewards Profile. You may access your Profile by clicking on the 'My Profile' link under the My Account drop-down menu on the header of most pages of the trainchirp.online web site. You may make changes to your trainchirp Guest Rewards program information by accessing your trainchirp Guest Rewards account information online at www.trainchirp.online or, by contacting the trainchirp Guest Rewards Service Center at (855) 486-7103. Within the trainchirp Mobile App you may access your user profile by going to the Account section.
If you use our Online Services from a member state of the EU, EEA or UK, please see Section 12 of this Policy for additional information regarding the processing of your personal data and your privacy rights.
If you are a California resident, please see our California Consumer Privacy Statement in Section 13 of this Policy for additional information regarding our privacy practices and your privacy rights.
U.S. and Canadian residents can join our trainchirp Guest Rewards program.
When you become an trainchirp Guest Rewards member, we may collect and process certain personal data such as your name; addresses (home, billing) and zip code; telephone numbers; email address; travel and reservation information; username and password; trainchirp Guest Rewards membership number, account status, loyalty points and redemption awards; preferred passenger discount type; Rail Passengers Association (RPA) membership numbers; employee passrider information; date of birth; gender; purpose of trips; and financial information, such as payment card information (credit card type, number, expiration date, and security ID), e-wallet or digital payment information (such as Apple Pay).
As part of the trainchirp Guest Rewards program, we may offer price or service differences and other financial incentives such as coupons, discounts, upgrades, and special access in exchange for the points you obtain and our use of your personal data. The incentives we offer to you in connection with the program are reasonably related to the value provided to trainchirp by your personal data. The value we place on the personal data obtained in connection with the program is calculated by determining the approximate additional spending per member per year compared to individuals who are not enrolled in the program, the anticipated expenses which might be incurred in the collection, storage, and use of personal data in the operation of the program, and other relevant factors related to the estimated value of personal data to our business. We may use or disclose the personal data we receive during the enrollment process and during your membership in the program in exchange for providing the financial incentives offered by the program.
Our Online Services are designed for a general audience and are not directed at persons under the age of 13. We do not knowingly collect personal data from children under 13 through our Online Services. If you become aware that your child has provided us with their personal data, then please contact us using the details in Section 7 of this Policy so that we can take steps to remove such information.
Please note that this Policy addresses trainchirp privacy practices concerning personal data we process from your use of the Online Services, and not other third-party sites, mobile applications, or other sources. To the extent you are interacting with other sites, mobile applications, or sources, you should review their privacy policies, which will inform you as to how they process your personal data.
For your convenience and information, our Online Services may provide links to other websites or services (such as social media platforms), and may include third-party features such as apps, tools, widgets and plug-ins. These third-party websites and services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect and use about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by trainchirp, we are not responsible for those third parties’ information practices.
When you click on an advertisement on another site that is linked to our websites, or when you otherwise use web sites that link to the trainchirp.online site, your personal data may be collected by those sites. This Policy does not cover the privacy practices of any such other web sites, and we cannot accept responsibility or liability for the privacy practices of those other sites. Please refer to those sites' privacy policies for information about their practices.
If you have questions or concerns regarding this Policy or our privacy practices, you may use the form on the Contact Us page or contact us via email at info@trainchirp.online.
The following information and rights apply if you use our Online Services from a member state of the EU/EEA or UK:
When you purchase tickets or trainchirp merchandise, we process your personal data to perform the contract or relationship we have with you. We also process certain of your personal data subject to your consent, as further described below. Otherwise, we process your personal data for the purposes described in Section 4 based on our legitimate interests in carrying out our business functions and improving our products and services. Where we rely on our legitimate interests to process your personal data, we take reasonable measures to balance our interests against your rights and freedoms. Further information can be provided upon request.
We process your geolocation with your consent. You can always switch off the processing of your geolocation in the settings for the trainchirp mobile application in the general settings section of your phone.
To the extent required or permitted, we retain the personal data we obtain for the duration of our relationship, plus a reasonable period thereafter required to comply with legal requirements regarding financial statements, legal claims or archiving purposes and applicable statute of limitations, unless a shorter retention period is required by applicable law.
Our sharing of your personal data in accordance with this Policy may involve transferring your personal data outside the EU/EEA or UK. When we transfer your personal data outside of the EU/EEA or UK, we do so where an exception applies or an adequate level of protection is afforded to it by, where required by law, implementing at least one of the following safeguards:
You may be entitled, in accordance with applicable law, to request a copy of the specific safeguard by contacting us as described in Section 11 above.
Further to Section 7 above, as a data subject located in the EU/EEA or UK, you may have the following rights regarding your personal data, subject to applicable law:
Right of access: You may ask us to confirm whether we are processing your personal data and, if so, to provide you with a copy of that personal data (along with certain other details).
Right to rectification: If the personal data we hold about you is inaccurate or incomplete, you are entitled to ask for rectification or completion.
Right to erasure: You may ask us to delete or remove your personal data in some circumstances, such as if you believe we no longer need it or if you withdraw your consent (where applicable).
Right to restrict processing: You may ask us to restrict the processing of your personal data in some circumstances.
Right to data portability: You have the right to obtain personal data you have provided to us in a structured, commonly used and machine-readable format, and/or ask us to transmit your personal data to another company under certain circumstances.
Right to object: You may ask us at any time to stop processing your personal data, and we will do so under appropriate circumstances, if we (i) rely on legitimate interests to process your personal data, except if we can demonstrate compelling legal grounds for the processing, or (ii) process your personal data for direct marketing.
Right to withdraw consent: If we rely on your consent as legal basis for processing your personal data, you have the right to withdraw that consent at any time with effect for the future.
You may exercise your rights by contacting us as described in Section 7 of this Policy.
You also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State where you reside, work or suspect an infringement, if you believe that the processing of personal data concerning you is not in compliance with applicable law.
This California Consumer Privacy Statement (“Statement”) supplements the Privacy Policy and applies solely to California consumers. This Statement does not apply to trainchirp personnel or job applicants.
This Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).
We may collect (and may have collected during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you:
We may use (and may have used during the 12-month period prior to the effective date of this Statement) your personal information for the purposes described in our Privacy Policy and for the following business purposes specified in the CCPA:
During the 12-month period prior to the effective date of this Statement, we may have obtained personal information about you from the following categories of sources:
We may allow certain third parties (such as online advertising services) to collect your personal information via automated technologies on our Online Services in exchange for non-monetary consideration. We share the categories of personal information listed below for online advertising purposes and to provide third-party social network features and functionality on our Online Services. You have the right to opt-out of this disclosure of your information, which may be considered a “sale” under California law.
During the 12-month period prior to the effective date of this Statement, we may have sold the following categories of personal information about you to online advertising services and social networks:
During the 12-month period prior to the effective date of this Statement, we also may have sold email addresses to state government entities.
During the 12-month period prior to the effective date of this Statement, we may have shared your personal information with certain categories of third parties, as described below.
We may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties:
Category of Personal Information
Category of Third Party
In addition to the categories of third parties identified above, during the 12-month period prior to the effective date of this Statement, we may have shared personal information about you with government entities and third parties in connection with corporate transactions, such as mergers, acquisitions or divestitures.
You have certain choices regarding your personal information, as described below.
To submit a request as an authorized agent on behalf of a consumer, call (855) 486-7103. For questions or concerns about our privacy policies and practices, contact us as described in the Contacting Us Regarding This Policy section of our Privacy Policy.
Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign in to your account. If you do not have an account with us and you request access to or deletion of your personal information, we may require you to verify your email address or provide any of the following information: (a) amount spent during last trip with trainchirp; (b most recent trip with trainchirp, or (c) other information about your trips with trainchirp. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
Bens Wireless
Every ride counts as an trainchirp Guest Rewards member. Earn points toward reward travel, upgrades and more.